Small orders will be sent by Royal Mail and will normally be processed and dispatched within 2 working days (please allow longer for custom orders and larger items such as dolls house kits). For large items we may use other carriers to obtain the best service for your delivery location.
Postage is free for all UK orders over £40*
Below this amount, postage will be calculated based on the size and weight of your order. In general, postage for furniture and other small orders will be £2.80*. Very small items, such as food, will be sent by letter post at a cost of between £1.20 – £2.80* depending on the total weight of your order.
All postage costs will be clearly displayed on both the shopping basket and checkout pages before you place an order
Please Note: Large items such as dolls house kits are only available for delivery to Mainland UK address.
*All quoted prices refer to 2nd class postage. 1st class postage will be made available at checkout for an additional cost.
International delivery is available for orders under 2kg in total. Some items can not be sent outside the UK including those containing liquids, chemicals such as glues and paints or knives and bladed items from our DIY range. We do not currently ship dolls house kits or other large heavy items outside of mainland United Kingdom due to size restrictions.
All orders will be sent by ‘Royal Mail International Standard’ delivery and will normally be processed and dispatched within 2 working days (please allow longer for custom orders)
Postage is charged according to the weight of the total order and can be viewed by adding items to your basket and clicking on the calculate shipping link within the basket. All postage will be clearly displayed before checkout.
If the basket or checkout indicates that postage is not available and you do not have any restricted items in your basket then this indicates that your order weight has gone over 2kg. If this is the case then please either remove some items, place two separate orders or contact us so that we can give you a total postage estimate. If you place two separate orders we will do our best to post your items at the cheapest rate we can and then refund any remaining difference in postage once your order has been dispatched.
Due to the size restrictions in place for international delivery we may on rare occasions send your order in two or more separate packages to keep our postage costs down. You will not be charged any extra for postage in these cases and we will contact you to let you know how many packages to expect.
Customs and Taxes
Our prices do not include taxes, tariffs or customs charges. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).
UK delivery is normally within 3 – 5 days.
International Delivery is normally within 5 – 7 days.
These are estimates only and we do not give any guarantee for delivery times which may vary due to weather or seasonal busy periods.
If your order has not been received within 7 days of dispatch in the UK or 14 days worldwide please contact your local postal office as it may have been held pending delivery or customs clearance. Please be aware that Royal Mail will not investigate missing parcels until 28 days after posting.