Returns Policy

If for any reason you are not completely happy with your item(s) and wish to return them for a refund or exchange, please contact us within 14 days of receiving your order so that we can ensure your return is processed quickly.

Unfortunately we can’t offer refunds or exchanges if we are not contacted within 14 days.

To be eligible for a return, your item must be unused and in its original saleable condition. It must also be in the original packaging.

We reserve the right to reject any returned item if it is not in its original condition, or if it is damaged or missing parts for reasons not due to an error on our part.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you’re return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Sale items

Sale items will be refunded at the original price paid at the time of sale. Items marked as clearance sold as seen cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange an item for a replacement please contact us within 14 days of receipt.

Please note that some of our items are made in very limited quantities and therefore we will not always be in a position to offer an exchange. If this is the case a refund will be given instead.

 

Shipping

To return your item, you should mail your item to: Wooden House Miniatures, 124 Larkspur Drive, Eastbourne, BN23 8EH. Please remember to contact us before doing this so that we can ensure your return is processed quickly.

You will be wholly responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot take any responsibility for items which do not reach us safely.